Terms and Conditions
Refund and Return Policy
At this moment, we will not be accepting any returns or exchanges. We apologize for any inconvenience as we are just trying to take every precaution for the COVID-19 outbreak.
If you have any questions or concerns, please do not hesitate to contact us at (804) 732-2787.
Custom items have a 7 business day processing time and cannot be rushed. This includes embroidery on shirts, hats, etc., and vinyl on cups.
Non-Personalized orders typically ship within 1-2 business day from our store in Colonial Heights Va.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service to process the package, as it must be scanned at the location of departure before you are able to follow the shipment. We will also notify you via the email provided, that we have packaged your shipment.
Once a package has been turned over to USPS or UPS we will be glad to track the items status of an order but it is out of our control how long it takes for the package to arrive at destination.
Terms of Service
Pick Up Items: Items not picked up within 30 calendar days of order date, unless other arrangements are made, will be removed from the store and will be donated to charity. Please understand that we have limited storage space.
Coupon Codes: It is the responsibility of the customer to apply coupon code if one is available prior to checkout. No adjustments can be made to a customers order once it has been placed. Also discounts and sales will not be able to be applied to previous orders.
Pre-Orders must be prepaid and usually take approximately 2 weeks for us to receive them. Once we receive them we inventory and fill your order as soon as we can knowing you are excited about getting your new item!! We will notify you when the item is in and ready for pickup or shipment. Please be aware that if you purchase multiple items, including pre-order and regular items together, and plan to have it shipped, we will hold your order until the pre-order item arrives. If you do not want us to hold the additional items, then please purchase your pre-order items separately. Thank you for your understanding and patience.
Note: Once a pre-order is placed, we are unable to allow color or size changes NOR is order refundable if customer decides they do not want to wait for them to arrive. Thanks for understanding.