Return Policy
Sweet Southern Charm — Store Credit Policy
We’re committed to delivering products you love and a shopping experience that’s just as sweet! But we understand that sometimes, things don’t work out. Please review the details below regarding returns and store credit.
📌 General Policy Overview
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Store Credit Only: All eligible returns will be issued as store credit only. We do not issue refunds to the original payment method. Approved order cancellations are subject to a 10% cancellation/processing fee. Please see our Cancellation Policy for full details.
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No Exchanges: Due to high demand and limited quantities, we do not offer exchanges. If you would like a different item, you may purchase it separately or wait until your store credit is issued before placing a new order. Please keep in mind that items are not held or reserved, so availability is not guaranteed.
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Shipping Costs: Original shipping fees are non-refundable. If you purchased Free Returns/Package Protection, please refer to our Return Policy for full details regarding return shipping eligibility.
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Lost, Stolen, or Damaged Packages: If you added Checkout+ to your order at checkout, your package is covered. Submit a claim through our returns portal at Returns & Claims Portal and once approved, we'll get you taken care of. If you did not add Checkout+, Sweet Southern Charm is not responsible for lost, stolen, or damaged packages. Please contact USPS directly using your tracking number to file a claim, and any resolution will be handled by the carrier on a case-by-case basis.
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Returned-to-Sender Packages: If a package is returned to us, the customer must cover the cost of reshipping.
Order Cancellations:
We allow a 15-minute cancellation window from the time your order is placed. Cancellation requests must be submitted by email to info@sscgiftstore.com within 15 minutes of purchase. This policy applies 24 hours a day, 7 days a week, including outside of business hours. Requests received after the 15-minute window are not eligible for cancellation.
Approved cancellations will be refunded to the original form of payment, less a 10% restocking/processing fee, which will be deducted from the refund amount.
Please refer to our Cancellation Policy for complete instructions and requirements.
Checkout+:
Checkout+ is an optional add-on you can select at checkout that covers both your return shipping and your package while it's on its way to you.
- Free Return Shipping: If you need to send an eligible item back for store credit, your return shipping label is covered, no label fee.
- Package Protection: If your package is lost, stolen, or damaged in transit, submit a claim through our self serve Returns & Claims Portal. Once approved, we'll send a same-item replacement or credit.
A few things to know: Checkout+ cannot be cancelled or refunded after purchase, and it will not be included in your store credit amount. Coverage cannot be added to an order after it has been placed.
*If you opted out of a checkout+ at checkout and would still like to make a return, please use the same Returns Portal to initiate your return request. In the portal a label will be sourced for you, but you are responsible for the cost of the shipping label cost. The cost will be deducted from your store credit refunded amount.
⏳ Return Timeframe
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Returns must be postmarked within 14 days from the delivery date on your tracking number.
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Request a return through our returns portal at Returns & Claims Portal.
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Your name
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Order number
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The item(s) you wish to return
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✅ Return Eligibility
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Items must be:
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Unworn, unwashed, and unaltered
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In original packaging with tags attached
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Store credit will NOT be issued for items that:
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Show signs of wear, smoke, perfume, deodorant, pet hair, or stains
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Are marked as Final Sale (see list below)
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We don't offer direct exchanges or hold replacement items. Once your return request has been approved, simply ship your eligible item back to us. After we receive and process your return, we'll issue your store credit.
You'll receive your store credit in the form of a QR code. Simply enter the code in the Discount Code box at checkout when placing your new order. It's quick, easy, but remember that if code is not entered at checkout we are unable to apply store credit after transaction is complete.
Please note that replacement items are not held or reserved during the return process, and inventory is subject to availability.
🚫 Final Sale Items — Not Eligible for Return
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Jewelry
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Body Care
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Intimates
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Headwear
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Doorbusters
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Sale or Close out Items (20% off or more)
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Holiday Merchandise (Valentine’s, St. Patrick’s, Easter, 4th of July, Halloween, Christmas)
📦 How to Return an Item
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Our return window is 14 days. To begin an eligible return, please visit our Returns & Claims Portal. Please refer to our Return Policy for complete return eligibility, timeframes, and instructions.
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Select your item(s) and your return reason, then follow the steps to complete your request.
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Once approved, you'll receive your return shipping label. If you added Checkout+ at checkout, this label is covered. If not, the cost of return shipping is your responsibility and must still be done through our returns portal.
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Include your order number and packing slip in the return package. Keep your tracking number until your return is processed.
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Once received, items will be inspected and approved or denied.
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Approved returns will receive store credit via email with a QR code/e-certificate. We do not store or replace lost codes, so please save your email securely.
🛠️ Damaged or Defective Items
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If your item arrives damaged, defective, or you received the wrong product, start a return through our Returns & Claims Portal within 3 business days of delivery. When you get to the return reason, indicate the reason that matches what happened, damaged item, defective item, or wrong item received. Be sure to upload photos of the issue so we can take care of it quickly.
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Do not ship the item back before submitting your request through the portal.
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You'll hear back from us within 48 hours (excluding weekends/holidays).
💬 Questions?
Feel free to reach out to us at info@sscgiftstore.com. We're happy to help!