Our Exchange/Store Credit Policy
We vow to do our best to deliver amazing products you’ll love along with the best customer experience around, but we completely understand that sometimes things just don’t work out. If you’re looking to make a return, here are some things you should know:
- We remain firm on our return policy with ALL of our customers.
· Sweet Southern Charm is NOT responsible for lost, stolen, or damaged packages. If your package is lost, stolen, or damaged, please contact USPS with your tracking number for further assistance.
· Shipping will not be refunded on any returned items and RETURN shipping costs are the responsibility of the customer.
· Eligible returns are for Store Credit only. We do not issue refunds to original forms of payment. This applies to orders being cancelled before items leave the store, as well as duplicate orders.
· We DO NOT offer exchanges. Due to high demand and limited quantities, we are not able to process exchanges. We recommend purchasing the desired item and then shipping back your return.
· Should any packages be returned to sender and mailed back to Sweet Southern Charm, it is the responsibility of the customer to assume the additional shipping cost for the package to be sent out again.
· While we strive to provide next day shipping, please be advised that we are not responsible for any delays brought about by USPS after packages have left our store.
· FINAL SALE items are not eligible for return. NO EXCEPTIONS. See list below.
· Items purchased with a coupon code applying a discount of 25% off or higher
· Face Masks
· Hats, socks, headbands, jewelry, food products, Warmies, Bogg Bags or bogg accessories, personalized items or gift certificates
· Leggings, biker shorts, bralettes
Sweet Southern Charm accepts returns postmarked by 14 business days from the delivery date.
- Eligible returns are for Store Credit only. We do not issue refunds to original forms of payment.
· Return shipping costs are the responsibility of the customer and will not be refunded.
· All items are inspected upon return to the store. All items must be unworn, unwashed and unaltered, as well as in its original packaging, including tags.
· If we smell smoke, perfume, see pet hair or stains, or the item looks visibly worn, or the item is final sale, the item will be returned to you at your cost.
· Please be sure to include your packing slip and/or order # with the return. We cannot process your return without this information.
**Any items rejected for return will require a re-shipping fee at the expense of the customer. If we do not hear from you regarding the item(s) within 30 days of reaching out via email, we will donate all items to charity, including items sent to us in error (i.e. returns from another boutique store).
- Seasonal Shirt Deadline:
- No short sleeves or tanks returned after September 23rd.
- No Halloween after October 25th.
- No Fall ((pumpkins, etc.) after November 25th
- No Christmas after December 20th
- No Long Sleeves after March 20
HOW TO RETURN
· Please send an email to firstname.lastname@example.org and notify us of your item(s) for return. This must be done within 72 hours of receiving your merchandise.
· At this time, we do not provide return labels. We suggest using USPS to make your returns.
· Please hold on to your tracking number in case we need to track your return.
· Once we receive your return, the item(s) will be inspected and either accepted or rejected. If accepted, a store credit will be issued to your email with a QR Code (store credit) which can be used for any future orders. It is the sole responsibility of the customer to maintain this email with the QR Code. We do not keep these codes on file and will not be able to retrieve the code if lost or misplaced.
· Please allow up to 5 business days for your return to be processed once it has been received at the store.
DAMAGED OR DEFECTIVE ITEM(S)
· Please inspect the items in your order immediately upon receipt. DO NOT return before contacting the store.
· If you believe you have received a damaged or defective item, please contact us email@example.com within 3 business days of receiving your package and before any item(s) are worn.
PROCESS TO REPORT DAMAGE/DEFECT
· Use your smartphone to take pictures of the damaged/defective area and email the images to firstname.lastname@example.org
· Indicate “Damaged” or “Defective” in the subject line.
· Include the first and last name on your order, order#, and product SKU or name of the item.
· You will receive a response from our staff within 24 hours (excluding weekends and holidays)
SHIP RETURNS TO:
Sweet Southern Charm Gift Store
- 647 Southpark Blvd.
- Colonial Heights, VA 23834