Scrunchie - Jet Black

Orders typically ship within 1-2 business day from our store.  Excluding Weekends and Holidays.

Sweet Southern Charm — Exchange & Store Credit Policy

We’re committed to delivering products you love and a shopping experience that’s just as sweet! But we understand that sometimes, things don’t work out. Please review the details below regarding returns and store credit.

📌 General Policy Overview

• Store Credit Only: All eligible returns will be issued store credit only. We do not issue refunds to the original payment method. This also applies to cancelled or duplicate orders.

• No Exchanges: Due to high demand and limited quantities, we do not offer exchanges. If you want a different item, we recommend purchasing it separately and initiating a return for the original.

• Shipping Costs: Shipping fees are non-refundable, and customers are responsible for the return shipping cost.

• Lost, Stolen, or Damaged Packages: If you added Checkout+ to your order at checkout, your package is covered. Submit a claim through our returns portal at Returns & Claims Portal and once approved, we'll get you taken care of with a same-item replacement or store credit. If you did not add Checkout+, Sweet Southern Charm is not responsible for lost, stolen, or damaged packages. Please contact USPS directly using your tracking number to file a claim, and any resolution will be handled by the carrier on a case-by-case basis.

• Returned-to-Sender Packages: If a package is returned to us, the customer must cover the cost of reshipping.

Order Cancellations:

We allow a 15-minute cancellation window from the time your order is placed. Cancellation requests must be submitted by email to info@sscgiftstore.com within 15 minutes of purchase. This policy applies 24 hours a day, 7 days a week, including outside of business hours. Requests received after the 15-minute window are not eligible for cancellation.

Approved cancellations will be refunded to the original form of payment, less a 10% restocking/ processing fee, which will be deducted from the refund amount.

Checkout+:

Checkout+ is an optional add-on you can select at checkout that covers both your return shipping and your package while it's on its way to you.

• Free Return Shipping: If you need to send an eligible item back for store credit, your return shipping label is covered, no label fee.
• Package Protection: If your package is lost, stolen, or damaged in transit, submit a claim through our self serve Returns & Claims Portal. Once approved, we'll send a same-item replacement or issue store credit. 

A few things to know: Checkout+ cannot be cancelled or refunded after purchase, and it will not be included in your store credit amount. Coverage cannot be added to an order after it has been placed.

⏳ Return Timeframe

• Returns must be postmarked within 14 days from the delivery date on your tracking number.

• Request a return through our returns portal at Returns & Claims Portal within 72 hours of receiving your order. You'll need:

  • Your name

  • Order number

  • The item(s) you wish to return

✅ Return Eligibility

• Items must be:

  • Unworn, unwashed, and unaltered

  • In original packaging with tags attached

• Store credit will NOT be issued for items that:

  • Show signs of wear, smoke, perfume, deodorant, pet hair, or stains

  • Are marked as Final Sale (see list below)

✅ Exchanges:

Need a different size, color, or style? No problem!

We don't offer direct exchanges or hold replacement items. Once your return request has been approved, simply ship your eligible item back to us at your expense. After we receive and process your return, we'll issue your store credit.

You'll receive your store credit in the form of a QR code. Simply enter the code in the Discount Code box at checkout when placing your new order. It's quick, easy, but remember that if code is not entered at checkout we are unable to apply store credit after transaction is complete.

Please note that replacement items are not held or reserved during the return process, and inventory is subject to availability.  

🚫 Final Sale Items — Not Eligible for Return

• Jewelry

• Body Care

• Intimates

• Headwear

• Bogg Bags

• Doorbusters

• Sale or Close out Items (20% off or more)

• Holiday Merchandise (Valentine’s, St. Patrick’s, Easter, 4th of July, Halloween, Christmas)

📦 How to Return an Item

1. Start your return through our Returns & Claims Portal within 72 hours of receiving your order.

2. Select your item(s) and your return reason, then follow the steps to complete your request.

3. Once approved, you'll receive your return shipping label. If you added Checkout+ at checkout, this label is covered. If not, the cost of return shipping is your responsibility.

4. Include your order number and packing slip in the return package. Keep your tracking number until your return is processed.

5. Once received, items will be inspected and approved or denied. 

6. Approved returns will receive store credit via email with a QR code/e-certificate. We do not store or replace lost codes, so please save your email securely.

🛠️ Damaged or Defective Items

• If your item arrives damaged, defective, or you received the wrong product, start a return through our Returns & Claims Portal within 3 business days of delivery. When you get to the return reason, indicate the reason that matches what happened, damaged item, defective item, or wrong item received. Be sure to upload photos of the issue so we can take care of it quickly. 

• Do not ship the item back before submitting your request through the portal.

• You'll hear back from us within 24 hours (excluding weekends/holidays).

💬 Questions?

Feel free to reach out to us at info@sscgiftstore.com. We're happy to help!

Order Cancellations:

We allow a 15-minute cancellation window from the time your order is placed. Cancellation requests must be submitted by email to info@sscgiftstore.com within 15 minutes of purchase. This policy applies 24 hours a day, 7 days a week, including outside of business hours. Requests received after the 15-minute window are not eligible for cancellation.